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Terms of Service

Effective 9 September 2026 · Last updated 9 September 2026

These Terms govern use of Pulse, operated by Disrupt Ventures LLC ("Pulse", "we", "us"), a New Jersey limited liability company. By creating a Pulse account or using the Pulse service, the business creating that account (the "Client", "you") agrees to these Terms.

Pulse provides software that lets a business communicate with its own customers over voice, SMS and the WhatsApp Business Platform. Pulse is a technology provider; it is not a party to the conversations you have with your customers.

1. Accounts and eligibility

Pulse is offered to businesses, not to consumers. You must be able to form a binding contract and must be authorized to act for the business you register. You are responsible for the accuracy of the information you give us, for the security of your credentials, and for everything done under your account.

You must be at least 18 years old. Pulse is not directed at children and we do not knowingly provide the service to anyone under 13.

2. Your customers’ data, and who controls it

You are the controller of your customers’ personal information. You decide who is messaged, what is said, and why. Pulse processes that information as your processor, on your documented instructions, as described in our Privacy Policy, which forms part of these Terms.

You are responsible for having a lawful basis to message each recipient, including any consent or opt-in that applicable law or the WhatsApp Business Messaging Policy requires, and for honouring opt-out requests promptly.

3. Third-party platforms

Delivering messages requires third parties, and their terms apply to you in addition to these:

  • Meta Platforms, Inc. operates the WhatsApp Business Platform. Your use of it is subject to the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and the WhatsApp Business Solution Terms.
  • Twilio Inc. is the Business Solution Provider through which messages are transmitted, subject to Twilio’s terms and acceptable use policy.

These providers may suspend, rate-limit, restrict or terminate messaging capability, including for reasons outside our control. We will tell you what we know when that happens, but we do not control their decisions and are not responsible for them.

4. Phone numbers

Numbers Pulse provisions for you are licensed for use with the service, not sold. A number may be reclaimed if your account closes or goes unpaid. Where a number can be ported out, we will not unreasonably withhold a port-out request from the account owner. You may not use a number you are not authorized to use.

5. Acceptable use

You may not use Pulse to:

  • Send unsolicited bulk messages, or message anyone who has opted out.
  • Send unlawful, fraudulent, deceptive, harassing, defamatory or infringing content, or content that violates the WhatsApp Business Messaging Policy.
  • Impersonate any person or business, or misrepresent who is sending a message, including misrepresenting an automated agent as a named individual where the law requires disclosure.
  • Transmit, or configure an agent to solicit, payment card data, government identification numbers, or health information, except where you have told us in writing and we have agreed in writing.
  • Interfere with the service, probe or circumvent its security, exceed documented rate limits, or resell the service without our written agreement.

We may suspend an account immediately, without notice, where continued use presents a legal risk, a security risk, or a risk to the messaging reputation of other Clients.

6. Automated agents

Pulse lets you configure automated agents that generate and send messages on your behalf. Those messages are your messages. You are responsible for reviewing what your agent is configured to do, for the content it produces, and for any commitment it makes to your customer. Automated output can be wrong; do not use it as the sole basis for legal, financial, medical or safety-critical statements.

7. Fees

Fees are those quoted in your order or plan. Messaging carries per-conversation and per-message charges set by Meta and Twilio, which are passed through and can change when they change theirs. Fees are exclusive of tax. Undisputed invoices are due on the terms stated on the invoice, and we may suspend the service for non-payment after notice.

8. Intellectual property

We keep all rights in the Pulse software, brand and documentation. You keep all rights in your content, your customer data, and the configuration and templates you create. You grant us only the licence needed to operate the service for you.

9. Confidentiality

Each party will protect the other’s non-public information with at least reasonable care and use it only to perform under these Terms, except where disclosure is required by law.

10. Term, suspension and termination

You may close your account at any time from the application. We may terminate for material breach that is not cured within 15 days of notice, or immediately for the risks described in section 5. On termination, access ends, numbers may be reclaimed, and your stored data is deleted on the schedule in the Privacy Policy. Export your data before you close the account.

11. Warranties and disclaimers

We will provide the service with reasonable skill and care. Otherwise the service is provided “as is”, and to the extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that messages will be delivered, that third-party platforms will remain available, or that the service will be uninterrupted or error-free.

12. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability arising out of or relating to these Terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim. Nothing here limits liability that cannot be limited by law.

13. Indemnity

You will defend and indemnify us against third-party claims arising from your content, your messages, your use of the service in breach of these Terms, or your breach of a third-party platform’s terms.

14. Governing law

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules, and the state and federal courts sitting in New Jersey have exclusive jurisdiction. Each party waives trial by jury.

15. Changes

We may change these Terms. We will post the change on this page and update the “Last updated” date. If a change materially reduces your rights, we will give at least 30 days’ notice by email before it takes effect, and continued use after it takes effect is acceptance.

16. General

These Terms and the Privacy Policy are the entire agreement between us on this subject. If a provision is unenforceable, the rest stands. Neither party may assign without the other’s consent, except to a successor in a merger or sale of substantially all assets. A failure to enforce a provision is not a waiver of it.

17. Contact

Disrupt Ventures LLC
Attn: Legal, Pulse
Email: hello@hqpulse.ai
Privacy matters: privacy@hqpulse.ai